Gulf Shores Utilities may collect information about you as This document is to provide you information on the online payment system we provide. When you use this service, you and any person you authorize to perform these functions on your account, agree to these terms and conditions.
Security - Gulf Shores Utilities Board is committed to ensuring the security of your personal identifiable information. We will take reasonable precautions to protect this information from loss, misuse, unauthorized disclosure or alteration, including, putting in place appropriate physical, electronic and administrative procedures to safeguard and secure such information.
Business Days / Delivery Method - Our business days are Monday through Friday, excluding designated holidays. Our normal business hours are 8:00 am until 4:30 pm unless otherwise specified. Please allow the next business day to update customer records.
Declined credit card fees of $3.25 will be applied to your account per transaction.
If your account is about to be disconnected or has been shut off for delinquency, do not assume payment being made online will avoid service disruption. Your online payment must be made by 12:00 noon the day before cutoff; otherwise you must come into the business office before 4:00 pm the day before cutoff.
Online Credit Card Payment - This payment is non refundable unless it is an over-payment of a finalized account. A finalized account that has been over-paid by a credit card transaction will be issued a refund check by the Gulf Shores Accounts Payable Department.
If you have any questions or do not understand this disclosure, call our office at 251-968-6323 for assistance.